Terms and condition of sales
Premise
The offer and the sale of the products are regulated by the following general conditions of sale. The purchased products are sold by Chiesina di Lacona Filippo Alampi – Via Roma 404 – 50012 Bagno a Ripoli (FI) – Vat Code LMP FPP 76L24 A059D-P.IVA 02295800482
Definitions
In the following agreement are used these definitions:
Customer: indicates the natural person or legal entity who purchases the products
Supplier: indicates the company Chiesina di Lacona Filippo Alampi – Via Roma 404 – 50012 Bagno a Ripoli (FI) – Tax Code LMP FPP 76L24 A059D- VAT number 02295800482.
Products: indicates the products marketed by Filippo Alampi’s Chiesina di Lacona
Party: indicates the Customer or (HEADER) Parties: indicates the Customer and (HEADER)
Knowledge of the General Conditions of Sale
The conditions of sale are considered known by the customer at the time of making the purchase. Therefore each order implies the implicit acceptance. These general conditions may be updated or modified at any time by the Supplier.
Object of the contract
The offer and sale of products imply the implementation of a remote contract governed by art. 50 ff. of Legislative Decree 6 September 2005, n. 206 (Consumer Code), as well as by Legislative Decree 9 April 2003 n. 70 (c.d. Law on Electronic Commerce).
Acceptance of the Order and Conclusion of the Sales Contract
The Customer, by sending a purchase order, declares to know and accept the present conditions of sale and the further information contained on the site. The contract will be considered concluded, and will be binding for both parties, only when the order confirmation notice will be sent to the Customer by e-mail to the e-mail address indicated at the time of purchase.
Products and Sale Prices
All sales prices of the products present are inclusive of VAT. and any other tax. It is understood that the image accompanying the presentation of the products may not be perfectly representative of its characteristics but may differ in colour, size and accessory products present in the figure.
Terms of payment
At the time of purchase, the Customer can choose whether to pay by Paypal, Credit Card or Advance Bank Transfer. For payment by credit card or PayPal account, the Customer will be redirected to the PayPal payment platform, where he can make the payment in secure mode.
The PayPal platform directly manages the data entered on its website to make the payment. The Supplier does not collect any data relating to the Credit Card used, or relating to the access codes to the “PayPal” form of payment. This information is collected directly from the PayPal payment system.
For advance bank transfers, the order will be processed upon receipt of the transfer. Payment must be made within 3 days from the date of the order. Go beyond this deadline, the order will be automatically cancelled.
BANK DETAILS:
BENEFICIARY: LACONA CHURCH OF FILIPPO ALAMPI
BANK: INTESA SANPAOLO
IBAN: IT82X0306937726100000002670
BIC: BCITITMM
Tax Certification and Invoice
In any case, all customers will be sent an order summary. The invoice relating to products purchased by private individuals will not be issued. If you are a company, contact info@chiesinadilacona.it directly
Delivery terms and conditions
The products are shipped by express courier, and the delivery times to the customer vary according to the destination, the moment in which the order is acquired and the availability of the product itself. In any case, delivery times will never exceed those set out in art. 6 Legislative Decree 185/99.
Delivery to the courier takes place within 3 working days from the moment the order confirmation is sent to the customer. Barring unforeseen circumstances, delivery times on the national territory will be equal to 1 working day from delivery to the Courier, excluding holidays. For Puglia, Basilicata, Calabria, Sicily and Sardinia, delivery times will generally be 2 working days. For locations that are difficult to reach such as mountain resorts, smaller islands, extreme suburbs, delivery times will be 3/4 working days.
During busy periods, such as Black Friday or Christmas, shipments may be subject to slight delays.
Upon delivery, the Customer will receive an email from the courier where he can also select another delivery address or select a firm point distributed throughout Italy. If the customer is not available at the time of delivery of the order, the courier will leave a notice. The following day he will make a second attempt. If also in this case it is not possible to deliver the order, because the Customer is absent, the storage of the goods with the Courier will begin. All costs relating to the storage and redelivery of the goods will be charged to the Customer before the release of the stock and he will have to contact the courier to arrange delivery of the order. In order to be able to carry out the delivery without impediments, the Customer is asked to enter a mobile phone number in the delivery data.
Upon receipt of the goods, the Customer must strictly verify that the package is perfectly closed, intact and not damaged. A guarantee adhesive tape is applied to each package to prevent it from being opened and to signal any attempts at tampering if the tape is damaged. CHIESINA DI LACONA undertakes to guarantee the perfect condition of the products upon delivery to the courier. In the event that the product is damaged, the Customer must immediately report the fact to the courier, accepting the package with specific reserve by means of a written complaint indicating where and how the package was damaged. A copy of this dispute must be sent to the email address info@chiesinadilacona.it not later than 12 hours after the incident. Otherwise, the package will be deemed duly delivered.
Shipping cost
For shipping we require a minimum order of 3 bottles or multiples (3-6-9-12 etc.) to optimize the environmental impact. To get free shipping, a minimum purchase of €150 is required. For smaller amounts, communication will be given directly on the site and in the order summary, before purchase.
Right of withdrawal
If you have purchased the Products as a consumer, you have the right to withdraw from the contract within 14 calendar days from the day on which you acquire physical possession of the Products, without providing any reason, in accordance with Articles 52 and following of the Italian Consumer Code.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must complete the dedicated online withdrawal form available on our website within 14 calendar days from the delivery of the Products.
Once you have submitted the online form, you will receive confirmation that your withdrawal request has been received.
Preparing and Returning the Products
After submitting your withdrawal request:
- you must return the Products within 14 calendar days from the date on which you submitted the withdrawal form;
- the Products must be returned complete, undamaged, and, where applicable, together with all accessories, documentation, and the original packaging;
- the Products must be carefully packaged to prevent damage during transport;
- you are responsible for the direct cost of returning the Products.
Please return the Products to:
Chiesina di Lacona
Via Roma, 404
50012 Bagno a Ripoli (FI)
Italy
Tel. +39 055 631520
If your order has been delivered in multiple shipments, the 14-day withdrawal period begins on the day you receive the final shipment.
Refunds
Upon receipt of your withdrawal request, we will reimburse all payments received from you, including any standard delivery charges paid for the order.
The refund will be made within 14 days of receiving your withdrawal request by bank transfer or PayPal.
We may withhold the reimbursement until we have received the returned Products or until you have provided proof that the Products have been returned, whichever occurs first.
Return Conditions
You are liable for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
The risk of loss or damage during the return shipment remains your responsibility until the Products have been received at our premises.
Exceptions to the Right of Withdrawal
In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal does not apply, among other cases, to:
- Products made to the consumer’s specifications or clearly personalized;
- Products that are liable to deteriorate or expire rapidly;
- Sealed Products that are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery;
- any other exclusions provided for under applicable law.
Damaged or Defective Products
If the Product you receive is damaged or defective, you may use the dedicated support section available on our website to request assistance. The procedure for handling damaged or defective Products is separate from the exercise of the right of withdrawal.